Maile Stewart Massage Therapy
169 Hartnell Avenue Suite 100
Redding, CA 96002

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July 2, 2020

Be on Time!

Your massage therapist values her time as much as you value your own time! As I jump back into the real world and begin practicing massage again, I want to address the issue of timeliness. I feel it’s appropriate to talk about what it means to be late to a massage. The more you know, the more you grow!

My sessions are 30, 60, 90, and 120 minutes. I want to give you the best quality massage possible in the time frame I am given. I expect my clients to be on time, possibly even 3-5 minutes early so I can do an intake, get updates on any new issues, and get the session started on time. I give myself enough time in between clients in order to sanitize the work area and make any adjustments to the height of my table, eat a snack, and answer emails. Usually when my clients arrive, they find me on my phone posting a new instagram photo, answering text messages to clients, or learning something new about massage. I am ready to go, I just like to fill my time wisely!

I love punctuality, don’t get me wrong, but when you arrive exactly on time, you are not getting a full session! The session starts at the time it was scheduled. So if you arrive at 3:30 for your 3:30 session, I’ll greet you, have you fill out paperwork sometimes, intake questions, and then get undressed and on the table, your session will start around 3:40. You just lost 10 minutes of hands on time! This means I need to adjust how I run the session, what I focus on to give you the best session with limited time. I have to end at the scheduled time to have time for my sanitization etc before the next session. My goal is to give you optimum results, the more time I have for that the better!

Now let’s talk about being late….
If you arrive 15 minutes late for your 3:30 appointment, we still have to do an intake, let you get undressed, and then start your session about 10 minutes later. In this case, you have almost lost an hour of time! And I have been ready since 3:25 for you, so yes you are going to be charged for the whole session…my time is valuable. At this point I usually just cancel the appointment and reschedule for another time. if this happens repeatedly, it’s a waste of my time and your time! I don’t want to waste your time and I also don’t want my time wasted.

So the moral of the story is….don’t be late, and you will feel great!